Terms and Conditions
Order Acceptance Policy
All order requests received are an offer to purchase and are subject to acceptance by Flower Forum, and any of its personnel, reserve the right, at our absolute discretion, to reject any order without providing reasons. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order. Acceptance of your offer and completion of the contract between us only takes place when we start to process your order.
Delivery Dates
As a part of the checkout process on this website, you will be able to select the date for the delivery of your order. We will make every effort to satisfy your selection, but this cannot be guaranteed. We provide same day deliveries only for orders confirmed before 2:00 PM. Order placed after 2:00 PM will be delivered the following day or any other day as selected by the customer on the cart page.
Changes to your order
If you wish to alter your order or subscription, please do so by contacting us at theflowerforum@live.com.au or via phone (02) 9310 0889 (Mon-Fri 8:30-6:00PM, Saturday 8:30-5:30PM, Sunday 9:00- 5PM). We'll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and in relation to card messages) where we receive not less than 24 hours notice.
Cancellation Policy
You can cancel single orders by giving us not less than 24 hours notice prior to the requested delivery date. In those circumstances, a 50% refund will be given. If a lesser period of notice is given, we will only give a refund if we have not started the preparation of your order at the time notice is given. The easiest way to cancel your order is to call or email us at theflowerforum@live.com.au.
Refund Policy
Flower Forum goes to great lengths to source the very best flowers and products for our customers. Flowers sold online are perishable and a flowers life span is dependent on the variety, season, environment and care, resulting in varied life spans for different flowers.
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Flower availability is also heavily dependent on seasonality and market availability. As a result, not all goods produced are exactly as pictured on our website, by accepting these terms and conditions you are acknowledging there may be material differences between images and produced goods.
You can generally expect your flowers to last 4-7 days provided they are cared for correctly.
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If you feel the flowers have not lasted for at least 3 days let us know within this time by calling (02) 9310 0889 or email at theflowerforum@live.com.au. Flower Forum reserves the right to request photos or images of the original flowers. Flower Forum requires that any dissatisfaction with the freshness of the flowers be communicated to our Team within 3 days of delivery.
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To assist us in quality control, we may request to collect the original flowers. Regrettably, we cannot arrange a redelivery of replacement flowers to you if the original flowers are disposed of or images are unavailable.
Any refunds will be processed via the same method of payment. Electronic refunds may take up to 5 business days to process.
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We are always available on (02) 9310 0889 (Mon-Fri 8:30-6:00PM, Saturday 8:30-5:30PM, Sunday 9:00- 5PM) or email at theflowerforum@live.com.au to answer any of your concerns or questions regarding the care of your flowers.